Все вакансии / Technical Support Engineer / Санкт-Петербург

Our client:

Saint-Petersburg branch of Swedish IT company is looking for a Technical Support Engineer to join their Customer Services Team.
Main product is trading software for investments banks, trading firms and hedge funds. Headquartered in Stockholm, the company has representative and branch offices all over the world including Saint-Petersburg, Chicago, London, Milan and Hong-Kong. 


  • Software maintenance, installation, configuration and troubleshooting/investigation, which includes:
    • discussing and planning required system setup (e.g. required hardware, network topology, Tbricks by Itiviti system components layer);
    • cases analysis and prioritization;
    • collecting of all required information to solve the problem/speed up issue resolving and investigation.
  • Customer training and education on all aspects of the trading system (including trading system administration and business logic);
  • Certification of newly developed market connections (native market protocols, FIX protocols), which involves:
    • communication with exchanges;
    • configuration of test environments;
    • certification tests and troubleshooting together with engineering department.
  • Apps development, automation of manual processes:
    • bash/perl scripting;
    • a bit of C++ development.



  • Higher technical education
  • Excellent written and spoken English
  • Technical background:
  • Unix skills:
    • basic Unix Shell commands and concepts;
    • Linux command line utilities;
    • networking:
      • network types and topologies
      • network hardware types knowledge (switches, routers, firewalls, etc.)
      • general knowledge of TCP/IP as a major network protocol (layers, subnetting, etc.)
      • general knowledge about multicast traffic and SNMP
      • basic network troubleshooting skills and utilities (ping, traceroute, etc.)
      • programming skills:
      • knowledge of any programming language (C/C++, C#, etc.);
  • Unix shell scripting (bash, perl, etc.) would be a plus;
  • knowledge of FIX and any other exchange protocols is a plus;
  • Attlassian JIRA experience is a plus;
  • Good communication skills and willingness to talk to people a lot.


What we offer:

  • Experience in highly innovative product development;
  • Dynamic and challenging environment;
  • Official salary;
  • Monthly and annual flexible bonuses;
  • Medical insurance;
  • Office in historical centre of Saint-Petersburg;
  • Warm and friendly atmosphere, corporate culture.



Support, Linux, English